Cancellation Policy

Last Updated: 1 Jan, 2026

This Cancellation Policy defines the terms and conditions regarding cancellations, modifications, and refunds for reservations made via Prime Stay Hub (primestayhub.com). We are committed to transparency, ensuring you fully understand your options before submitting a request.

Please be aware that all bookings are subject to the specific policies of the respective airlines, hotels, cruise lines, tour operators, and third-party service providers. Prime Stay Hub acts as an intermediary and does not have the authority to override supplier decisions regarding refunds.

1. Acceptance of Terms

By confirming a reservation on our platform, you agree to adhere to the cancellation and refund rules set by the service provider. These rules can vary significantly based on the service type, fare category, and how close the request is made to the travel date.

2. Free Cancellation Eligibility

Some bookings may qualify for free cancellation if the request is submitted within 24 hours of booking, provided the travel or check-in date is at least 7 days away. Eligibility is strictly determined by the supplier's specific policy.

To initiate a cancellation, please reach out to our support team:

Email: support@primestayhub.com
Phone: +1 (833) 865-6319

3. Refund Processing Times

Once a refund is approved by the service provider, it is typically processed within 7–14 business days to the original method of payment. Actual timelines may vary depending on banking procedures or payment gateway delays.

4. General Cancellation Guidelines

• All requests must be submitted via our official support channels.
• Refund eligibility depends on:
  • The specific service booked
  • Fare or rate conditions
  • Timing relative to departure or check-in
• Cancellation fees or penalties imposed by the supplier may apply.

5. Airline Ticket Cancellations

• Policies vary by fare type, route, and ticket class.
• Changes or cancellations may incur airline fees and fare differences.
• No refunds are provided for:
  • No-show passengers
  • Partially or fully used tickets

6. Hotel Reservation Cancellations

• Terms depend on the property, room type, and rate plan selected.
• Flexible rates often allow cancellation up to 24–72 hours before check-in.
• Promotional or discounted rates are generally non-refundable.

7. Tours, Activities & Experiences

• Refunds may be available if canceled well in advance of the activity date.
• Last-minute cancellations typically do not qualify for a refund.
• No-shows are non-refundable under all circumstances.

8. Exceptional Circumstances

In rare instances, cancellations due to extraordinary circumstances may be reviewed pending supplier approval and valid documentation. Examples include:

• Serious medical emergencies
• Bereavement (death of an immediate family member)

9. How to Request a Cancellation

1. Contact Support: Provide your booking reference and traveler details.
2. Policy Review: We will check the applicable cancellation terms.
3. Verification: We may request additional information if necessary.
4. Fee Assessment: Any supplier penalties are calculated and applied.
5. Refund Initiation: Eligible refunds are processed with the provider.
6. Updates: We will keep you informed of the refund progress.

10. Fare & Rate Conditions

Cancellation eligibility is influenced by:

• The specific fare or rate category
• Domestic versus international bookings
• Special or promotional offers

11. Policy Updates

Prime Stay Hub reserves the right to modify this Cancellation Policy at any time. All changes become effective immediately upon publication on this page.

12. Contact Us

If you need assistance with cancellations, changes, or have questions about refunds, please contact our customer support team:

Email: support@primestayhub.com
Phone: +1 (833) 865-6319