Return & Refund Policy

Last Updated: 1 Jan, 2026

This Return & Refund Policy details the procedures for cancellations, refunds, and payment reversals for reservations made through Prime Stay Hub. We recognize that travel plans can occasionally change, and this policy is designed to clearly explain the refund process and the conditions that apply.

All bookings are subject to the specific terms and conditions of the respective airlines, hotels, tour operators, transportation providers, and other third-party suppliers. Prime Stay Hub acts solely as a booking intermediary and does not have the authority to override supplier-specific refund rules.

1. Scope of This Policy

This policy applies to all travel reservations completed via our platform and covers:

• Eligibility for refunds and cancellations
• Procedures for requesting a refund
• Necessary documentation requirements
• Processing timelines and payment methods

2. Definitions

• Website / Platform: The online service operated by Prime Stay Hub.
• Booking: A confirmed reservation for travel services made on the platform.
• User: An individual who creates or manages a booking.
• Service Provider: The external entity (e.g., airline, hotel) providing the service.
• Refund: The reimbursement of funds to the original payment method.

3. Refund Eligibility

A refund request will be considered only if the following conditions are satisfied:

• The booking was made directly through Prime Stay Hub.
• The request aligns with the service provider's cancellation terms.
• A valid booking reference and proof of payment are provided.
• All required supporting documents are submitted where applicable.

4. How to Request a Refund

To initiate a refund request, please adhere to the following steps:

1. Review the cancellation and refund terms in your booking confirmation email.
2. Prepare your booking reference number and relevant payment details.
3. Submit a formal refund request including the reason for cancellation.
4. Ensure the request is submitted within the time frame permitted by the supplier.

Our support team may reach out if further verification or documentation is required to process your claim.

5. Refund Processing Time

Once approved by the service provider, processing times vary based on your original payment method:

• Credit / Debit Cards: Typically 5–10 business days
• Digital Wallets: Usually 3–5 business days
• Bank Transfers: Subject to the processing timelines of your bank

Delays caused by banking institutions, card networks, or payment gateways are beyond the control of Prime Stay Hub.

6. Exceptional Circumstances

In specific scenarios, refund requests may be reviewed under exceptional circumstances, subject to supplier approval and the provision of valid documentation:

• Serious medical emergencies
• Bereavement (death of an immediate family member)
• Government travel restrictions or natural disasters

7. Changes to This Policy

Prime Stay Hub reserves the right to modify this Return & Refund Policy at any time. Changes become effective immediately upon publication on this page. Your continued use of the website signifies acceptance of the revised policy.

8. Contact Customer Support

If you have questions regarding cancellations or refunds, please reach out to our support team:

Email: support@primestayhub.com
Phone: +1 (833) 865-6319

We are dedicated to processing refund requests transparently, fairly, and in accordance with supplier policies and applicable regulations.